By Gary Laney, CEO Trustegrity
Its a known fact that good customer service equates to an increase in customer referrals. So what kind of customer service does it require to get your customers and clients talking positively about you and your company?
Below are seven tips for creating stellar customer service.
Tip 1: Be responsive to customer needs and inquiries.
Tip 2: Be proactive in asking for feedback from your customers
Tip 3: Constantly review customer feedback and improve product and services based upon customer feedback.
Tip 4: Thank customers for giving feedback. Don't argue with customers. Ask questions about their needs and issues and be creative in providing solutions.
Tip 5: Honor commitments. Do what you say you will do!
Tip 6: Provide on-time delivery of product and services purchased
Tip 7: Reward customers for feedback and loyalty