Jimi Hendrix unknowingly posed an important business process question in 1967 as the title to a song and his debut album. An earlier article, “If It’s Not a Process, It’s a Problem,” discussed the importance of processes. This article will discuss how we go about developing good processes. Any good process begins with experiences. Experiences are an accumulation of encountered events. If, and only if, one gains skill or knowledge from those experiences can they lay claim to experience.
This brings to mind the familiar expression “Good judgement comes from experience, and experience comes from bad judgement.” Of course, this is an over-simplification. Experience comes from encountering events, making judgements/decisions about how to act in those events, and evaluating those decisions to determine lessons for the future. Lessons should be learned from both bad and good decisions.